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Requisition Number Account Captain
Post Date 7/22/2013
Title Location Captain
Position Type Full-Time
City Hialeah
State FL
Description AmeriPark has an opening for Account Captain of Valet Operations at the Hialeah Park Race Track and Casino in Hialeah, just north of Miami.

The right candidate will be a very organized person who can handle stressful situations in a sometimes chaotic environment, manage all aspects of the valet operation, manage other elements of this busy operation, work with the client proactively at all times, and all the while maintain composure and control while anticipating the guest's needs. This position will oversee an operation that runs 10am-3am Weekdays and 24 hours on the weekends.

Therefore, the right candidate will need to be very flexible and adaptable in this ever-changing environment.

The scope of the Account Captain role is listed below.

Valet Responsibility:
•Manage the entire valet operation, including scheduling, revenue reporting, leading the valet team, training and improving their efficiency, etc.
•Enforcing strict hospitality guidelines, ensuring every guest is treated like a friend, and leading this initiative by example.
•Overseeing the general safety and service of the operation from day to day.
•Ensuring the property management is extremely satisfied with the valet operation and making adjustments accordingly.

Your hard work will be rewarded with generous compensation, tips and an incentive plan that is very competitive.

Anticipated income including the tips you'll share in as part of the crew is $16-$19 per hour, with approximately 50% of your income being cash tips.

This is a large scale operation, especially considering the hours we will be open, so experience in managing a valet operation is required.
Requirements Additional Duties Include:
•Employee Reporting:
- Reporting tardiness or missed shifts
- Reporting uniform issues
- Reporting behavioral / non-teamwork focused activities
- Reporting issues to the regional manager directly by phone

•Operational Reporting:
- Daily Lot Report auditing and completion
- Claim reporting
- Revenue Collection
- Revenue Reporting
- Time and Attendance Reporting
- Tip distribution

Knowledge and Skill Requirements:
• Strong desire to win and succeed.
• Stickler for details. This position will live in the details.
• Gifted motivator that identifies leadership opportunities and seizes the moment for development of subordinate.
• Candidate must have experience in directing projects that involve many moving parts and personalities.
• Have an impressive background in fast-paced operations, service-sector management or similar.

Additional information:
• Customer Service Initiatives and Daily Game Plans: The Captain's role is not in the creation but the execution of those plans while on shift.
• Directing the work of others: The Captain may appoint associates to certain routine roles, but will not assign someone to a non-ordinary role.
• Scope of authority: The Captain will work closely with the Regional Manager to formally discipline another associate.
• The Captain requires the ability to "cut staff" if business conditions dictate and is considered a normal course of action when slow conditions exists.
• The Captain does not have authority to hire or terminate other associates, to enter into contracts on behalf of the Company, or assume any sort of liability on behalf of the company.

- Must be fluent in both English and Spanish (bi-lingual is a must)
- Must have a valid Florida Driver's License with clean driving history
- Must be willing to work full-time with a schedule that may vary
- Must be able to drive a manual transmission
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