Job Details


Requisition Number 17-1030
Post Date 12/22/2017
Title Biltmore House Valet
City Asheville
State NC
Employment Status Reserve Staff (40-999 hours/year)
Department BHG - Parking Valet
Description

The Valet will provide exceptional guest service for guests visiting Biltmore House by greeting, parking, and retrieving vehicles in accordance with Parking and Transportation standards.  Valets will also offer general assistance and support to guests - answering questions, giving directions, and providing information - with gracious hospitality and attentive service.  In addition, Valet staff will assist and support the department, leadership, and the company as required.

Requirements
  • Prior guest service experience strongly preferred.  The ideal candidate will have
  • worked in a hotel/resort setting before and/or had previous experience as a valet.
  • Demonstrated commitment to delivering world class guest service.
  • Must be able to operate both automatic and standard transmission vehicles.
  • Excellent organizational skills.
  • Be able to prioritize, multi-task, and problem solve quickly in a guest service setting.
  • The ability to exercise good judgment and take initiative where appropriate.
  • Strong interpersonal and communication skills; ability to engage with guests in a
  • sincere and helpful manner is key.
  • Must be able to communicate effectively using standard written and spoken English;
  • working knowledge/fluency in other languages beneficial.
  • Able to work as an effective part of a team in a dynamic guest-service environment.

Physical Requirements:

  • Applicants must a valid driver’s license and be at least 19 years of age or older;
  • driving record must be clean and points-free for at least the past two years.
  • Be able to park and retrieve vehicles from valet parking in a timely manner.
  • Ability to operate standard transmission vehicles.
  • Have full manual dexterity and be able to walk and stand for extended periods of time; may lift up to 50 pounds occasionally.
  • Ability to work outside in all types of weather with fluctuations in temperatures and conditions.
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