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Job Details

Requisition Number 17-0372
Post Date 5/18/2017
Title Manager, Learning Research
Organization Name Macmillan Learning
City Austin
State TX
Description Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, and Hayden-McNeil. We are an Equal Opportunity Employer committed to reflecting a broad representation of differences -- race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective-- in our workplace. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC (“BFW”), d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources.
Requirements Purpose of the Role:
The Manager of Learning Research will be responsible for leading all research efforts connected to learning experience design for educational technology products. This includes the academic research base upon which a learning experience is constructed; the generative research conducted with learners; and the formative research conducted while an experience is undergoing progressive refinement. The Manager of Learning Research will be deeply familiar with numerous early-stage research methods, including conducting structured design-thinking participatory design sessions; constructing user personas; qualitative research during a user-centered design process; academic literature reviews and syntheses; and usability testing. The Manager of Learning Research will be an innovative thinker who can conceptualize and execute technology-enabled methods that help designers evaluate design decisions rapidly and effectively. The Manager will also collaborate on pilot testing; lead a small team of 1-3 junior researchers; partner with leading academics; and will collaborate closely with a team of elite UX designers.

Key Responsibilities:
• Manage learning design research, including: a) manage research methods, b) manage junior researcher hiring and staffing, c) manage tools, labs, and infrastructure, and d) manage research investment
• Manage partnerships with designers, product managers and editorial teams to identify and prioritize research opportunities in a fast-paced, rapidly changing environment
• Manage KPI definition and measurement to monitor progress toward learner outcomes
• Manage studies for digital products including field studies, user interviews, usability evaluations, surveys and A/B testing in close collaboration with UX designers
• Collaborate with Editorial Teams, Product Managers, and UX designers on the synthesis, analysis and presentation of insights to ensure a better understanding of users and their behaviors and motivations, as well as business value and design opportunities
• Collaborate with learning analytics and impact research teams to ensure that evidence is collected across the product lifecycle
• Collaborate with market research team to devise market segmentations and understand market and growth trends
• Proactively share fact-based, forward-thinking user, market, and learning research

Education:
• Doctorate in education, psychology, computer science, or related field required.
• Certifications in design thinking, usability testing or user-centered design are highly desirable.

Other Skills Required:
• At least 5 years experience conducting and applying learning research to ed. products
• Strong understanding of learning processes and learning sciences literature
• Ability to conduct ethnographic, qualitative, and generative research
• Ability to synthesize findings, produce reports, and make recommendations
• Ability to multitask, manage a distributed team, and work in a dynamic environment

Other Skills Desired:
• Experience working in an educational setting
• Ability to speak at conferences, meetings, and customer events
• Ability to make strategic recommendations
• Ability to manage research budgets and resources
• Ability to construct and manage labs
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