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Job Details

Requisition Number 18-0288
Title Manager, School Operations
City Hendon
State VA

Manager, School Operations

K12 is a technology-based education company that offers proprietary curriculum and instructional support services to students in kindergarten through 12th grade. As the leader in K-12 online education for more than a decade, the company uses virtual public and private schooling methods to provide families with alternatives to traditional "brick and mortar" classrooms, giving children access to a high-quality education no matter where they are in the world.

We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees as we do for the students who are in our programs. These are just a few of the values that make K12 a great place to work.

The Manager, School Operations provides across the board operational support to managed schools within the virtual school program in order to contribute to the overall goal of providing excellent service to schools and their clients. Each manager is responsible for leading specific operational areas based on the breadth and level of support needed for the suite of tools, school operations functions and reporting. Managers are responsible for interfacing with corporate and school business partners on behalf of the operations team and providing regular updates to the team on their areas of responsibility


  • Provides operational support to the managed virtual school programs;
  • Provides training and troubleshooting on systems used for operational management of schools;
  • Assists in continued operations process improvements;
  • Ensures reports and data requests within the individuals assigned areas are resolved in a timely manner
  • Participates in responsibilities related to school and corporate compliancy requirements.
  • Assists in operational data analysis and report compilation
  • Helps create, maintain and disseminate operational information;
  • Leads areas of responsibility on behalf of the school services operations team
  • Interfaces with internal and external stakeholders as needed to ensure areas of responsibility are successful.
  • Manages team members required to support areas of responsibility.
  • Proactively seeks out opportunities to provide operational support that contributes to providing excellent service to the schools and their clients.


  • Do you communicate well?
  • Can you build customer confidence?
  • Are you able to tackle problems and take independent action?
  • Is your manner honest and straightforward?
  • Are you able to prioritize and meet deadlines?
  • Do you value others' opinions?

Minimum Qualifications

  • Education AND 5 years virtual school operations experience
  • Team management experience.
  • Experience with public school laws and regulations
  • Excellent time-management skills
  • Proven track record of timely successful task/project completion
  • Ability to learn and experience using varied, fast changing systems.
  • Equivalent combination of education and experience
  • Strong technology skills derived from work experience
  • Excel and/or database experience
  • Ability to travel as required.


K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
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