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Job Details

Requisition Number 18-0393
Post Date 10/9/2018
Title Receptionist
Location Express Clinics - Multiple
City Knoxville
State TN

About Summit Medical Group

Summit Medical Group is East Tennessee’s largest primary care organization with more than 300 providers at 60 practice locations in 14 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, three express clinics, central laboratory and sleep services center. Summit provides healthcare services to more than 260,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com 

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program.  Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.


About Our Career Opportunity

Summit Express Clinics, a division of Summit Medical Group, has an opening for an experienced Medical Office Receptionist to float between three Knoxville locations. This is a prn position. Position may include some occasional evenings, weekends, and holidays.


Responsibilities: (List does not include all duties assigned)

  • Greets patients and checks-in patients, verifies and updates necessary information in the medical records/database, performs all registration functions and collects copays and balances due as appropriate.
  • Assists patients with ambulatory difficulties, or other needs, as appropriate.
  • Is customer service oriented.
  • Maintains computerized scheduling and follows office scheduling policies.
  • Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
  • Knowledge of medical office procedures, including online insurance verification. 
  • Knowledge of spelling, grammar and punctuation needed to process patient information along with the ability to file materials correctly by alphabetic or numeric processes.
  • Knowledge of computer systems and applications.



Education: High School Diploma, or equivalent, required.

Experience: One year of experience in a medical office setting is required.

*Availability for nights, weekends, and holidays is required.

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