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Job Details


Requisition Number 18-0072
Post Date 6/9/2018
Title Customer Service Rep
City Cheshire
State CT
Description POSITION OVERVIEW:
Provide a high level of customer satisfaction (both internal and external customers) for all Customer Service issues including timely follow up and documentation to ensure appropriate problem/issue resolution.
Act as a liaison between the retailer and all departments within the Company to ensure a high level of customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide a high level of Customer Service to all customers, both internal and external
• Enter all orders accurately as required
• Issue credits/debits/return authorizations to accounts based on pre-established Company policies
• Negotiate cost with customers to keep product received in error or poor quality based on guidelines set by the department - to maximize Bozzuto profit and customer satisfaction
• Maintain documentation in CRIS for all issues related to stores
• Handle all calls received from customers to maximize customer satisfaction related to all areas of the business including but not limited to: late loads, transmission problems, load quality, Company programs, product quality, UPC discrepancies, truck mail issues
• Maintain confidentiality in all aspects of customer and staff information
• Complete all tasks as requested

EDUCATION/EXPERIENCE REQUIRED:
• Ability to work well in a fast paced environment and to manage shifting priorities
• Excellent keyboard (alpha numeric) and computer skills required, including knowledge of MS Word, Excel and Outlook
• Ability to gain support from peers to achieve established goals
• Strong organizational skills and attention to detail
• Retail/Wholesale/Restaurant experience required
• Excellent written and oral communication skills
• Ability to handle diverse pool of customers on telephone
• Must be self motivated and have the ability to work under minimal guidance
• Friendly attitude and helpful manner
• Flexible and the ability to easily multi-task with accuracy


Schedule- Full Time:
8:30am-5pm Monday, Wednesday, Thursday, and Friday. 7am-3:30pm Saturday. Sunday and Tuesday off.
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Bozzuto’s Inc. | 275 Schoolhouse Road | Cheshire, CT 06410 | 203. 272.3511


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