Lab Solutions Specialist
Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, and Hayden-McNeil. We are an Equal Opportunity Employer committed to reflecting a broad representation of differences -- race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective-- in our workplace. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC (“BFW”), d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources.
Lab instructors turn to Macmillan Learning/Hayden-McNeil for custom lab solutions. Increasingly there is interest in more advanced digital lab solutions to solve more complex problems for lab instructors and enhance the student lab experience, including pre-lab, in-lab and post-lab instruction and assessment, as well as building solutions to bridge lecture and lab courses. As a member of the custom labs team, the Lab Solutions Specialist (LSS) plays an important role in executing on our vision and roadmap in these ways:
• Media & Content Development: how we combine, use, and render new and existing lab content, materials and assessment in new feature sets and platforms, conforming to new standards for authoring and accessibility
• Custom Lab Course Design: collaborate with internal teams and with customers as needed to consult on instructional design and support
• Project Management: Oversee large scale projects to prepare us for the systems we are building for
The Lab Solutions Specialist (LSS) is an excellent and detail-oriented project manager, able to manage large projects and relationships independently. The LSS is also able continually improve and grow digital lab solutions for our customers. The LSS is a great communicator, collaborating effectively across various teams, externally with instructors and users, and cross-functionally with product development, sales, marketing, and technology to develop, implement, and troubleshoot new types of custom digital lab resources/tools as well as develop new and complex lab content. The LSS has solid technical skills and understanding of how to solve problems in an online course environment in order to enhance the customer experience.
Media and content development for online labs:
The LSS works to merge various content types such as simulations, assessment, text, photos, video, formulas, lab manual content, and interactive media to create user engagement and meet lab course objectives. The LSS has familiarity with authoring tools, calculated questions types, accessibility standards, and more. LSS collaborates with Custom and Product colleagues to ensure error-free implementation of content. The LSS will work across multiple systems, software and all ML lab product lines to design customized course solutions. They must have strong technical skills and ability in HTML, CSS, ePUB3, graphing software to seamlessly adapt individual customer needs to complex customized courses.
Custom Lab Course Design:
Leveraging their subject matter expertise and experience in a lab environment, the LSS consults with internal and external customers to determine how to structure digital lab course solutions, blending content needs with online course features and functionality to meet course objectives. The LSS develops and creates end-to-end lab solutions for instructors, incorporating pre-lab, in-lab, post lab, and lab manual experiences, while also considering course administration needs such as TA training and blending a lab and lecture solution. The LSS customizes content and features to meet learning outcomes. The LSS monitors and tracks course usage and reports on metrics about student engagement and outcomes.
As we plan the future of our lab solutions the LSS will oversee the execution of several key project initiatives including content creation and conversion to new formats (assessment questions, simulations, virtual labs, and lab data activities) and redefinition of requirements to support vision to build new digital lab experiences for instructors and students, and migration planning for existing/new customers to new solutions/platforms. This requires oversight and accountability for engaging and managing vendor and contractor relationships and delivering on milestone dates and results, along with budget tracking and reporting/communication of project status.
-M.S. or Ph.D. in corresponding field (Chemistry, Biology, or Physics) required
-Technical skills: HTML, CSS, ePUB3, graphing software, authoring tools, assessment engines
-Excellent interpersonal and communication skills – written, verbal, remotely, and in-person
-Experience working as a Lab instructor or Lab TA (Gen and/or Org Chem, Physics)
-Understanding of the principles of instructional design and building lab curriculum
-Strong computer savvy and the ability to learn new systems quickly; familiarity with mobile apps
-Demonstrated ability to work within a collaborative, fast-paced environment
-Strong organizational and multitasking skills with attention to detail and commitment to providing exceptional solutions and service
-Experience with university learning management systems along with accessibility, integration, and inclusive access requirements
-Demonstrates passion for solving problems and applies critical thinking skills to innovate and develop meaningful lab experiences and outcomes
-Commitment to contributing
- A passion for STEM lab education and be able to bring custom, instructional design and support to lab instructors.
-Previous experience using online teaching tools preferred
-Experience in wire-framing and gathering market/instructor feedback
-Ability to apply analytic skills to provide usage, engagement, and metrics to instructors to further define and solution for course enhancements
-Self-starter, team player and takes accountability for goals, deadlines, and performance
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