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Job Details

Requisition Number 18-0522
Post Date 11/5/2018
Title Senior Associate of Business Systems
Organization Name Macmillan
City New York
State NY
Description
Macmillan Publishers is a global trade book publishing company with prominent imprints around the world, publishing a broad range of award-winning books for children and adults in all categories and formats. Macmillan Publishers is committed to our authors, our employees, and to the environment.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, Picador, St. Martin's Press and Tor Books. In the UK, Australia, India, and South Africa, Macmillan publishes under the Pan Macmillan name. The German company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer and Witsch, Rowohlt, and Droemer Knaur.

Macmillan Publishers is a division of the Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer committed to reflecting a broad representation of differences --race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective — in our workplace. The successful candidate for this position will be an employee of Holtzbrinck Publishers, LLC.
Requirements
Position Description:

Reporting to the Business Systems Manager, this person will be an integral member of our Biblio team. Biblio is the database system Macmillan uses to maintain publishing operations and metadata for all of our books and products. The Senior Associate of Business Systems will provide Biblio support to Macmillan’s entire user group, interacting with users from editorial, art, marketing, production, audio, contracts, and sales. They will participate in quarterly release testing for Biblio updates, manage tasks needed for system maintenance, and participate in projects to adapt our systems to changing business needs. Lastly, they will learn and perform administrative tasks in Salesforce and provide user support to our publicity team. While familiarity with Biblio or Salesforce is an asset, we will be happy to train the right candidate.

Major Responsibilities:

• Biblio systems support: Contribute to the overall maintenance of Biblio. This will include testing of quarterly release cycles, both in functional testing of new developments and regression testing. This will also include managing day-to-day tasks needed to keep Biblio and our ONIX feed operating smoothly.
• Biblio user support: Contribute to general user support for 775 Biblio users across Macmillan, answering general questions, maintaining accounts, and assisting with reporting queries. In order to be able to answer questions and problem solve, this person will need to develop an understanding of different workflows and job functions throughout the company.
• Salesforce administration: Assist with our Salesforce implementation for publicity, answering user questions and managing periodic maintenance tasks needed to keep Salesforce running smoothly.
• Participate in ad hoc departmental projects. May include some interface support, testing for other user applications, etc.

Required Skills / Knowledge:

• Strong interpersonal skills
• An ability to communicate clearly, both in person and in writing
• Aptitude for learning new computer systems
• Enthusiasm for helping people and problem solving
• Attention to detail and ability to prioritize workloads
• An interest in publishing operations is a plus
• Consummate team player

Experience Needed:

• 2-5 years relevant work experience

Educational Background Required:

• College degree or equivalent work experience
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