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Job Details

Requisition Number 19-0113
Post Date 3/7/2019
Title Sales Support Associate
Organization Name Macmillan Learning
City Hamilton
State NJ
Description Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, and Hayden-McNeil. We are an Equal Opportunity Employer committed to reflecting a broad representation of differences -- race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective-- in our workplace. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC (“BFW”), d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources.
Requirements Macmillan Learning is looking for a Sales Support Associate to provide the highest level of support to all of our Sales Representatives, Specialists, Regional Managers, Directors and VP of Sales. This position will be based out of our Hamilton, NJ office.

Responsibilities:

Rep / manager assigned projects delegated by the Lead Sales Support Associate including (but are not limited to):
• Sampling, tracking samples, hand samples out of Hamilton stock and order entry with MPS where necessary
• Develop price quotes and package requests for distribution as needed
• Editing and adding to customer database with information received during calls / emails – research projects
• Putting together and mailing presentation packets/folders
• Formatting and downloading course packs/instructor resources
• Work with data to assist in identifying opportunities
• Running reports in SFDC
• Creating and updating sales opportunities
• Targeted calling / email projects to drive sales
• Targeted research projects
• Assist with coverage / order approvals while reps are out of the office
• Complete assignments related to mailings out of the Hamilton office for marketing campaigns, rep events, trunk stock

Assist with accounts not otherwise worked by any sales rep or specialist
• Work with Inside Sales reps and per diems to service 33A accounts

Tracking, Reporting and Communication
• Attend weekly meetings with Sales Group team to game plan tasks
• Logging of calls, tasks etc when applicable.
• Adhering to timelines /deadlines given by Lead Sales Support Associate and Sales Operations Manager
• Record and communicate progress of projects to Lead Sales Support Associate
• Miscellaneous direct rep requests via phone or email

Assist other Sales Operations groups as needed based on volume/deadlines

Skills/Experience:

• Must exhibit excellent time management skills, be able to work collaboratively across groups, successfully multi-task, be organized, motivated, manage difficult customer situations, exhibit varied oral and written communication styles for different audiences, synthesize information, promote positivity

• Knowledge of Microsoft Office Suite

• Bachelor’s Degree
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