At Macmillan Learning we believe in improving lives through learning, in developing world-class content with industry leading and interactive technology. We believe that every person in the company can create deep connections and everyone counts no matter
the size of the company.
Macmillan Learning has a unique opportunity for an Institutional Training and Documentation Manager in our Austin office. We will consider remote applicants with the right skill set.
Do you thrive in a fast-paced, ever-changing, environment, using your creativity to help others be more successful? Are you Customer-obsessed and it shows when you’re living your life -- noticing the experience whether you’re making an online order or order
a Sunday Funday drink at brunch? Then this may be the opportunity to for you! The Institutional Training and Documentation Leader is a member of the Client Services Team with the ultimate goal to ensure Customer successful use of programs and overall satisfaction
that culminates in long-term use and renewal. This role serves as a primary resource to document and refine internal processes as well as external, client communications, client-facing training and documentation. The Training and Documentation Manager will
help grow departmental procedures, knowledge and client knowledge base and will help to develop refined processes, trainings, and workflows to better meet client needs, communicate concerns, and support the organization both internally and externally. Interactions
will be with internal cross-functional teams as well as directly with clients for training and escalated issue resolution. Both technical and business acumen as well as web self-help and client service best practices will be important skills for this individual.
Responsibilities include, but are not limited to:
Required Skills / Knowledge: