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Job Details

Requisition Number 18-0529
Post Date 11/5/2018
Title Customer Support Associate
Organization Name Macmillan Learning
City Hamilton
State NJ
Description Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, and Hayden-McNeil. We are an Equal Opportunity Employer committed to reflecting a broad representation of differences -- race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective-- in our workplace. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC (“BFW”), d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources.
Requirements Macmillan Learning is hiring for a Customer Support Associate in the Sales Operations Department. The candidate for this position should be available to work 40 hours per week. The day to day job functions would be to support faculty at both College/University and High School levels. A Customer Service Representative will also work with both College and High School Sales Representatives in all of the United States and Canada.

Responsibilities would include, but not be limited to, the following tasks:

- Troubleshooting issues for College and High School customers

- Assist in support, promotion, and sales for customers

- Sending appropriate text/access to correct physical and email address

- Tracking shipments for instructors and/or schools

- Answering the general support phone line as well as the faculty support inbox to assist customers

- Editing and adding to customer database through data mining projects

- Ordering and organizing office inventory/stock for both college and AP level texts

- Price Quotes

- Helping direct customers to their appropriate sales representative

- Providing support to our India team when needed

- Verifying employment at both college and high schools

- Responding to text requests emailed from the website

- Inputting data from Book Request Cards and Convention forms

- Following up with account and database support

-Assisting in special projects as needed

The candidate should be highly motivated, organized, ambitious, diligent, problem-solving, and able to thrive independently.

Prior customer service experience preferred
Associates Degree preferred
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