Macmillan Learning has a unique opportunity for a mid-level
UX Researcher where they will work in the Learning Lab in our Austin office with our UX team conducting in-person and remote studies (both moderated and unmoderated) who is comfortable leading studies and contributing to excellence in research and
operation of the lab. The ideal candidate is comfortable with a variety of research methods that span the product development lifecycle: doing up-front research to help define an experience, iterative studies to validate designs, traditional task-based usability,
creation of metrics and analytics plans, survey creation, and other more quantitatively-oriented skills.
Coordinate and conduct moderated usability tests (computer and mobile) – in person and remote – during various stages of the product lifecycle (from prototype testing to apps in production).
Coordinate and conduct unmoderated usability tests.
Conduct research in collaboration with UX Designers, other researchers, and Product Managers, moderate stakeholder discussion about research, and capture all feedback and documentation.
Propose and initiate self-driven research based on a detailed understanding of our current products, users, and customers.
Define and develop scripts, protocols, or moderator guides for each research activity, including establishing research goals, defining testing formats, measures and metrics to be used (if any), and work with our research coordinator for recruiting
Create customer journey maps for products and personas and develop further personas.
Synthesize and assist in the analysis of all resulting research findings and work with product and design teams to implement relevant results into the design process.
Develop slides, summaries, and other outward documentation to communicate research results to the team and stakeholder groups.
Organize all research documents, including subject recordings, testing plans, notes, and outcomes into a research archive.
Review and critique research plans, research sessions, reports, and presentations of other UX team members (designers and researchers) to improve methods and techniques.
Periodically present on research methods and experiences to help spread quality research practices.
Bring new or seldom-used methods for data collection or analysis to the team as needed.
Contribute to creating and maintaining research process in the lab
Exemplify best research practices for lab-based research
A Qualified Candidate will have:
Bachelor degree in Interaction Design, Human Computer Interaction (HCI), Cognitive Science, Ergonomics, Psychology. or related discipline.
At least 2 years of UX Research experience, preferably in fast-paced UX research work.
An understanding of research methods and which methods fits best in a given situation.
Experience communicating insights to product teams and stakeholder groups.
Our ideal candidate would have:
Postgraduate degree in Human Computer Interaction (HCI), Cognitive Science, Ergonomics, Psychology. or related discipline.
Experience communicating insights persuasively to executives and decision makers
Comfort using SPSS, R, or similar statistical packages for descriptive statistics, confidence intervals, p-values, etc..
Familiarity with UserZoom and other major UX Research platforms a plus.
Experience developing personas quantitatively a plus
Have led mixed-method study (including some that incorporate both qualitative AND quantitative).
Have experience leading groups in design thinking/other designerly approaches to help define and balance user and business needs.