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Job Details

Requisition Number 18-0532
Post Date 11/6/2018
Title JIRA Administrator
Organization Name Macmillan Learning
City Austin
State TX
Description Macmillan Learning is a division of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, Late Nite Labs, Hayden-McNeil, and Dynamic Books. We are an Equal Opportunity Employer. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC, d/b/a Macmillan Learning.
Requirements

At Macmillan Learning we believe in improving lives through learning, in developing world-class content with industry leading and interactive technology. We believe that every person in the company can create deep connections and everyone counts no matter the size of the company.

Macmillan Learning has a unique opportunity for a JIRA Administrator that administers the systems we use to manage and track projects, specifically Atlassian JIRA and Atlassian Confluence. The JIRA Administrator will also set up custom features, reports, use cases, and presentation layer. This role falls within our Agile Process team and will work closely with the Release Management, Development, QA, and Product Management teams to help define solutions to drive the execution of our increasingly Agile SDLC.

Responsibilities of this role include, but are not limited to:

  • Configure and maintain the production JIRA Service.
  • Support and troubleshoot JIRA.
  • Work in JIRA to enable custom workflows, fields, dashboards, and reports.
  • Help guide and maintain the organization of data in Confluence.
  • Discover opportunities to improve the workflow of daily tasks, update system to reflect improvements, and lead efforts to support teams in adopting new workflows. 
  • Create and maintain reporting such as burn up charts, product dashboards, and JIRA data quality assurance reports.
  • Define, implement, and manage technology onboarding/off-boarding program.
  • Act as internal consultant to teams outside tech (editorial, marketing, CX, and operations teams) who want to leverage JIRA and other process and project management best practice

Skills/Experience:

  • 4+ years of experience as a JIRA administrator required
  • Experience configuring JIRA workflows for an agile environment required
  • Confluence administration experience a plus
  • Solid understanding of the SDLC and project management methodologies
  • Exposure to Agile methodologies
  • Ability to work independently with minimal guidance in a fast-paced environment
  • Strong work ethic with good time management and the ability to work with diverse teams
  • Strong communication and relationship building skills

Education/Certifications:

  • Bachelor’s Degree or higher required
  • Bachelor’s Degree in Computer Science or related field preferred
  • Atlassian Certified Jira Administrator desired, not required
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